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Always free delivery

10% off private label and BIO products

4× small orders from 1 EUR

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Frequently Asked Questions

Questions and Answers

Here you will find the most important questions and answers regarding the following topics:

If you were recently a Bringmeister customer, click here for the most frequently asked questions.

1. Ordering

2. Payment

3. Transport and Delivery

4. Best-Before Date of Food, Use-By Date, and Availability

5. Reusable Packaging, Deposit Bottles, and Containers

6. Complaints, Online Complaint Management, and General Feedback

7. Account

8. Pharmacy

9. Xtra

1. Ordering on knuspr.de

How does the ordering process work?

You have the choice of whether to register on knuspr.de or whether you would like to shop as a guest first (this is only possible for the 1st order). As soon as you add an item to your shopping basket, a window opens asking for your delivery address... [Content truncated for brevity] ...By clicking the "Order with obligation to pay" button, you complete the purchase contract.

Is it true that my order is delivered directly to my apartment door?

Yes, our Knuspr couriers deliver up to the apartment door. This service is automatically included. You can state in the comments to your Knuspr courier if you wish for a contactless delivery.

Can I add items to an order that has already been completed?

Yes, you can do this up to five hours before your order is prepared. Simply log into your customer account and add the items you wish to purchase additionally to the shopping basket – just as if you were placing a completely new order. Then click "Add to original order" in the order overview and complete the order.

How can I cancel my order?

Our customer service is exclusively responsible for cancellations. If you wish to cancel your order, please call customer service (Tel.: +49 89 88 99 75 00) or write to us via the chat in the webshop.

I am missing products or even an entire bag.

If items or bags are missing from your order and you do not require them, you can complain about the products directly via the app or the website yourself. To do this, go to "My Account" and to the order where items were missing. You can then click on "Complain about item".

Can I change my delivery time?

If you want to adjust your delivery time, simply go to "My Account" and "View details of your order" in the app or on the website. Click on "Adjust order" and change the delivery time.

Why am I suddenly paying more?

If more is charged for your order than was actually set, this is due to weighed goods. Please take a look at point 2 "How are products sold by weight charged?".

Would you like to provide or change missing information for the courier?

You can easily adjust your note for the courier by simply clicking on "My Account" and "Details of your order" in the app or on the website. Click on "Change the note".

Berlin: Minimum order value & Free delivery

The minimum order value you must reach for your order is €39. From an order value of €79, we always deliver to you without delivery fees.

Munich, Frankfurt: Minimum order value & Free delivery

The minimum order value you must reach for your order is €39. From an order value of €79, we always deliver to you without delivery fees.

How much do the paper bags cost?

For every order without Xtra membership and without an Eco Bags subscription, a one-off fee of €0.89 for paper bags is charged per delivery.

2. Payment

Can I also pay directly upon delivery?

Yes, that is correct. Payment is possible either online or directly upon delivery to your Knuspr courier with an NFC-enabled Giro/EC/debit or credit card (Mastercard, Visa).

Do I have to pay more if I pay online with a card?

No. In the webshop, you will see an average weight indicated per item. Of course, you will ultimately be charged for the actual weight. Should there be any uncertainties, contact our customer service at +49 89 88 99 75 00.

How are products sold by weight charged?

We reserve a variance of 30% of the order value of the products to be weighed. After delivery, the actual amount is charged.

Can I pay by invoice on knuspr.de?

We offer payment on account for business customers. As a private customer, you can choose purchase on invoice via Klarna or Ratepay (knuspr@ratepay-payments.de).

Can I pay my Knuspr courier with cash?

Currently, cash payment upon delivery is unfortunately not possible. Please use an EC/Giro/debit or credit card.

I paid but did not receive an order confirmation.

If you have not received a confirmation but the payment is noted, the reservation will usually be credited back. Contact us at kunden@knuspr.de if you have questions.

The amount to be paid was debited twice.

Should your account accidentally be charged twice via Sofortüberweisung, we automatically cancel one payment. Other methods use authorization only until delivery.

How does my payment link work?

Simply open the link from the e-mail and select your desired payment method (Credit card, PayPal, Apple Pay, etc.).

Where can I find my invoice?

Go to "My Account" -> "My Documents". You can download your invoice and deposit statement as a PDF.

I received a voucher. Where can I redeem it?

Redeem at knuspr.de/Gutschein. Credits are added automatically to your account and reduce the price at checkout.

I want to give or redeem a gift voucher.

Go to knuspr.de/gutschein-kaufen. Choose an amount and pay online. We send it as a PDF to your e-mail.

3. Transport and Delivery

Where can I find out when my Knuspr courier is coming?

Check the delivery truck icon on our website or the push notifications in our mobile app.

Where does Knuspr deliver in Berlin?

Throughout Berlin and municipalities like Potsdam, Falkensee, Oranienburg, and more.

Where does Knuspr deliver in Munich?

Throughout Munich and surrounding areas like Dachau, Freising, Erding, and Starnberg.

Where does Knuspr deliver in the Rhine-Main area?

Frankfurt, Wiesbaden, Mainz, Darmstadt, and municipalities like Bad Homburg or Offenbach.

Where does Knuspr deliver in Augsburg?

We deliver in Augsburg and Friedberg.

Does Knuspr really deliver within 3 hours?

Yes, if you order by 18:00 (Mon-Sat). Augsburg delivery is within 4 hours.

What are deliveries in Eco Slots?

These are windows where we are already in your area. They cost €2 less in delivery fees.

4. Best-Before Date and Availability

What is the best-before date? What is the use-by date?

The MHD (best-before) is not a throw-away date. The use-by date is for highly perishable goods (meat/fish) and must be observed.

What is the maximum weight deviation for weighed items?

It should not exceed 30%. Contact kunden@knuspr.de if it does.

How can I find out when sold out products will be available again?

Log in and activate the "bell" icon on the product page to be notified automatically.

Can I eat products from the "Save Food" category without concern?

Of course! They are just approaching their expiration date and are sold at reduced prices.

5. Reusable Packaging and Deposits

Is it true that Knuspr takes back deposit bottles and containers for free?

Yes, we take back standard crates and bottles (up to 40 bottles or 3 crates per delivery).

How is my deposit credited?

The courier enters it, and it is added to your account as Knuspr Credits for your next order.

Is it true that Knuspr takes back paper bags for free?

Yes, give them to the courier during your next delivery for recycling.

How exactly do the reusable bags work?

Pay a one-off €10 deposit. You can have up to 20 bags. Refunded upon cancellation.

Where can I adjust my reusable bags myself?

Go to "My Account" -> "reusable bags" -> "Edit number".

How can I cancel my reusable bags?

Contact +49 89 88 99 75 00 or kunden@knuspr.de to arrange a refund and cancellation.

6. Complaints and Feedback

What happens if your Knuspr courier is late?

We will contact you via SMS, Push, or Phone regarding the delay.

What do I do if I received broken or damaged products?

Use the "Complain about item" button in "Past Purchases" (within 72 hours) or email kunden@knuspr.de.

How do credits work?

1 Credit = 1 Euro. Use them at checkout to reduce your total price.

What happens to attached photos after submission?

They are used internally to improve our service. We do not pass them to third parties.

7. Account

Where can I change my account details?

Under "My Account" on the website. Name and phone changes are only possible via web, not app.

Where can I unsubscribe from the newsletter?

Go to "My Account" -> "Notification Settings" on the website.

8. Pharmacy

Why am I purchasing goods from a pharmacy?

Pharmacies are independent partners. Knuspr provides the delivery service only.

I have a question about a pharmacy item. Whom can I contact?

Contact the respective partner (apominga.de, Smart Apotheke, or Preussen Apotheke) via the details in the list above.

9. Xtra

Click here to go directly to the Xtra page