Your Knuspr Service

100% Satisfaction Guarantee

Yes, that's exactly what we mean! Your entire shopping experience at Knuspr should make you 100% happy. If that's not the case, for whatever reason - the delivery was late, a banana was too crooked... - just inform our customer service and we will refund you the affected value in the form of credits, without asking any questions.

Complaint without ifs and buts

We always want to deliver truly unique products in the best quality. That's why we thoroughly examine the items from our suppliers before they make it to our Knuspr shelves or end up in your shopping bag. This is the only way we can ensure the quality and freshness that meet our standards and your expectations.

However, if it happens that your delivery contains a defective product, you can easily report it within 72 hours of delivery in your customer account. You only need a few clicks for this. The value of the goods will be immediately refunded in the form of credits – no questions asked.

How can you complain about items online?

You have 72 hours after your delivery to file a complaint online.

Select the products to be complained about yourself and save valuable time here.

Of course, you will immediately receive the credits credited to your customer account, which you can redeem at any time with your next order.