Großer Kern GmbH / Knuspr.de

Procedural Regulation for the Complaint Procedure according to § 8 LkSG

1. Introduction

The Supply Chain Due Diligence Act (LkSG) obliges companies to comply with human rights and environmental due diligence obligations both in their own business areas and along the entire supply chain. As part of these obligations, Knuspr has established a complaint procedure that allows all affected parties to report potential or actual violations of these obligations.

 

2. Purpose of the Complaint Procedure

The complaint procedure serves as a preventive instrument for the early identification and remediation of human rights and environmental risks. It provides access to appropriate remedial measures to prevent, remedy, or minimize the impact of violations.

 

3. Scope of Application

The complaint procedure is open to all individuals who wish to provide information on violations of the LkSG in the business area or along the supply chain of Knuspr. This includes internal and external stakeholders, including employees, suppliers, customers, and other relevant parties.

 

4. Protection Measures for Whistleblowers

Knuspr is committed to treating all information confidentially and ensuring that whistleblowers are protected from any form of disadvantage or retaliation. All data is processed in accordance with applicable data protection regulations and stored only for the duration of the investigation.

 

5. Documentation and Reporting

All complaints received and the resulting actions are documented and regularly evaluated to ensure the effectiveness of the complaint procedure and continuously improve it. An annual report is created to ensure transparency.

 

6. Complaint Channels

The following complaint channels are available to report a violation:

 

Electronic Reports: Complaints can be submitted via the secure online system Knuspr SpeakUp, which is available in several languages. Simply visit the link "Knuspr SpeakUp!" and follow the instructions to create a new report. You can choose to submit the report in German or English. The system allows anonymous reports, so no personal data such as name or email address is required.

IMPORTANT: To receive responses from us, please note the 6-digit report number displayed on the next page and create an individual password. This will allow you to access your report and our responses at any time.

 

Analog Reports: Alternatively, complaints can be sent in writing by mail to our Germany headquarters. Please send your complaint by mail to the following address:

 

Großer Kern GmbH / knuspr.de
Legal Department
Attn: Human Rights Officer
Tal 30, 80331 Munich

 

IMPORTANT: If you wish to receive confirmation of receipt and feedback on your postal report of a violation, please provide a contact address.

 

For general complaints about products or services, the designated contact points are available: Knuspr Contact Page.

 

General questions about the complaint procedure can be directed to the Legal & Compliance Department at compliance@knuspr.de.

 

Procedure of the Complaint Process:

 

1. Confirmation of Receipt: After receiving a complaint, you will receive a confirmation of receipt within one week.
2. Review of the Complaint: The complaint is reviewed for its relevance and the scope of the procedure.
3. Clarification of the Facts: For relevant complaints, a thorough investigation is conducted by independent, trained staff.
4. Development of Remedial Measures: Based on the investigation results, appropriate remedial measures are developed and implemented.
5. Feedback: Within three months, you will be informed of the status and outcome of the complaint.
6. Protection from Retaliation: Throughout the entire process, confidentiality is maintained and protection from disadvantages is ensured.