Allgemeine Geschäftsbedingungen

Here is the translation:

GENERAL TERMS AND CONDITIONS OF GROSSER KERN GMBH

Dear customers, we are pleased that you are interested in our goods and services. The document you are currently reading contains our General Terms and Conditions ("GTC"). It is a legal document that describes everything from A to Z concerning the purchase of goods or the use of services offered in our e-shop, which is accessible via the web portal www.knuspr.de or via the Knuspr.de app.

The terms and conditions are intended for the purchase of goods for immediate consumption and are subject to the regulation of consumer contracts (with the exceptions mentioned in this document). The purchase of goods for business purposes (e.g., for resale) is not possible.

Our typical customer is a natural person who buys goods for their own needs or the needs of their relatives. An exception to this rule is the purchase of goods for direct consumption by a legal entity (entrepreneur), which typically covers the needs of the employees of an office. In this case, the regulations for consumer contracts do not apply, see Section 7. Regardless of whether you are a natural or a legal person, we refer to you in this document as "customer" or "you," unless the context indicates otherwise.

In addition to the General Terms and Conditions, we have issued special conditions that regulate the operation of some of our other services, goods, competitions, or club memberships ("Special Conditions"). These special conditions take precedence over these terms.

The company behind knuspr.de is Großer Kern GmbH, with its registered office at Tal 30, 80331 Munich, HRB 256048 Amtsgericht München, VAT ID No. DE332918673 ("knuspr.de" or "we").

To help you navigate the terms, you should look at the chapter overview, which lists the most important topics.

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If you cannot find an answer to one of your questions in the terms, you can check our FAQ or contact us at kunden@knuspr.de or 089/ 88 99 7500.

1. CUSTOMER ACCOUNT

1.1 Creating a customer account

You can use the knuspr.de e-shop without prior registration or setting up a customer account. However, you must create a customer account to access some services and benefits of the knuspr.de e-shop.

You can create a customer account before making your first purchase. By creating a customer account, you express your initial interest in using the services and benefits of the knuspr.de e-shop, but you are not obligated to make a purchase. As a registered customer, you can take advantage of certain customer benefits of the knuspr.de e-shop even before you make your first purchase (the benefits are not claimable).

We will automatically create a customer account for you when you complete your first order to facilitate future purchases. We will inform you about this in a message to the email address you provided with your first order.

How can you create a customer account?

To create a customer account, you can use all the options currently offered by the knuspr.de e-shop (registration on the website, in the app, or via Apple, Google, Facebook, etc.). After entering the required registration data and accepting our terms and acknowledging our privacy policy, a confirmation email will automatically be sent to the specified email address. To successfully create a customer account, you must confirm the registration.

During registration, we will ask you for some personal information. You do not need to worry, as we will only handle your personal data as described in our Customer Privacy Policy.

Please note that if you create a customer account through a third-party provider (Apple, Google, Facebook, etc.), this process may be subject to different terms than our terms. In such a case, please read those terms.

By completing the registration and setting up a customer account, you agree that: (a) The use of the knuspr.de e-shop, including placing orders and the associated conclusion of purchase contracts, is subject to our terms, (b) you will receive emails from knuspr.de (confirmation of customer account registration, confirmation of completed orders, etc.) or may be contacted by knuspr.de in other ways (by phone, SMS, etc.) in connection with completed orders, the delivery of purchases, the exercise of your rights due to defects, etc., (c) you are responsible for your customer account and will protect and secure your customer account information by choosing a sufficiently secure password that you will keep secret, (d) knuspr.de (or the courier delivering your order) may ask you to prove your identity or age in connection with the sale of certain goods (see Section 6), (e) The customer account (and thus the services of the knuspr.de e-shop) may not always be available, especially due to necessary maintenance or accidental technical problems.

1.2 Cancellation of the customer account

If you wish to cancel your customer account for any reason, please contact us at kunden@knuspr.de or 089/ 88 99 7500.

Under certain circumstances, the knuspr.de e-shop may, at its own discretion, temporarily or permanently suspend or terminate the customer account of a customer who repeatedly or seriously violates our terms and conditions. In such a case, all unused credits in the form of a balance will expire upon cancellation of the customer account without a refund. This does not apply to credits that were uploaded to the customer account: (a) due to a legitimate complaint (defective, damaged, or missing goods, etc.) or (b) from a gift voucher that you have validly uploaded to your customer account and have not redeemed by the time the customer account is canceled.

We will refund the value of such credits by transferring the corresponding amount to your bank account.

2. TERMS OF USE FOR THE KNUSPR.DE E-SHOP

The content published in the knuspr.de e-shop represents an illustrative offer of goods or services that can be purchased and delivered via the knuspr.de e-shop. This offer does not constitute an offer from knuspr.de to conclude a contract. The purchase contract with knuspr.de can only be concluded in the manner provided for in Section 3.

If the terms of use of the knuspr.de e-shop in the current range of goods in the knuspr.de e-shop are changed differently than in our terms, the current range of goods always takes precedence.

By using the knuspr.de e-shop, you confirm that you are a natural person, that you have the necessary legal capacity, that you will use the knuspr.de e-shop in accordance with these terms, and that you are at least 18 years old. Your residence or the registered office of the company, etc. must be in the European Union.

At the same time, you as a customer undertake not to: (a) circumvent or violate the rights of third parties by paying the price of the goods, and you confirm that you are authorized to use the means used to pay for the goods, (b) make multiple, false, or fraudulent registrations of customer accounts, (c) obtain, monitor, or copy any content or information provided via the knuspr.de e-shop for any purpose without the written consent of knuspr.de (including automated means or manual procedures), (d) violate or circumvent measures to prevent or restrict unauthorized access to the knuspr.de e-shop or take any action that causes or may cause an unreasonable burden on the infrastructure.

3. ORDERS

And finally, the most important thing: How can you order goods in the knuspr.de e-shop? Just follow the steps below.

3.1 Ordering without previously creating a customer account

You can order goods in the knuspr.de e-shop without creating a customer account. Simply place the desired goods in the shopping cart and follow the steps to complete the order. To complete your order, we need at least your contact details. Without them, we cannot deliver your order properly. But don't worry, we will always handle your data in accordance with our Customer Privacy Policy.

Since we are sure that your first order in the knuspr.de e-shop will not be your last, we will create a customer account for you as soon as your first order is completed to make future purchases in the knuspr.de e-shop easier for you. We will inform you about this in a message to the email address you provided with your first order.

3.2 Ordering with prior creation of a customer account

If you already have a customer account, you can log in with your login details, i.e., your email address and password.

ATTENTION! Please keep your login details safe and do not share them with third parties who should not have access to them and could misuse your customer account. We recommend that you use a sufficiently strong password to log in to your account, i.e., a password that is long (ideally 10 characters or more), uses a combination of uppercase and lowercase letters, numbers, or symbols, and does not contain a series of consecutive letters or numbers.

After logging into your customer account, place the desired items in your shopping cart and follow the steps provided to complete your order.

Before you complete your order, please check the accuracy of all information in your order and familiarize yourself with the estimated price of your order. The final price of your order may vary depending on the specific weight of the goods in the order (more details in Section 6 of our terms).

3.3 Completion of the order and conclusion of the purchase contract

As soon as we receive your order, we will confirm it immediately by email. Only with this confirmation is a purchase contract concluded and the order becomes binding between us.

Please note that despite our efforts, situations may arise in which we discover even after confirming your order that we cannot deliver some items due to stock availability. In this case, we will have to cancel the order with respect to the goods concerned and, if the order has already been paid for, refund the value of the missing goods in the form of credits, which we will upload to your customer account. If you ask us to do so, we will transfer money back to the bank account from which the order was paid instead of credits.

If we have a suitable alternative to the missing goods in stock, we can offer to deliver the alternative goods to you. In this case, we will cover the price difference. If, on the other hand, the alternative goods are cheaper than the goods you selected and paid for, we will credit the corresponding amount to your customer account, unless you explicitly ask us to refund this amount to your bank account.

Please note that knuspr.de reserves the right to deliver goods only in household quantities and only as long as stocks last. Due to the limited space in our delivery vehicles, you can order a maximum of 3 beverage crates per delivery.

3.4 Changes to completed orders

Additional orders If you want your order to be delivered within a longer period of time, we may give you the opportunity to add more goods to the same order. You will be informed of this possibility when we confirm your order. Information about the timeframe in which it is possible to add goods to your order without creating a new order will be displayed on our website or app. The newly ordered goods will then become part of the original order and will be listed in a single invoice. In this case, you will not be charged an additional delivery fee.

Other changes Our staff will do their best to adjust the order according to your wishes. Unfortunately, changes are no longer possible for orders that have already been packed or dispatched. In all other cases, the order may be able to be changed subsequently by contacting customer service.

3.5 Delivery and acceptance of an order

Your order will be delivered by one of our couriers to the address you have provided. You are obliged to accept the delivery of the order, unless you exercise your statutory right of withdrawal. The courier will hand over the order to you or to a person present at the delivery location (usually at your home), or to a person who proves the existence of the order to the courier (e.g., by presenting the order confirmation). The risk of damage to the goods passes upon acceptance of the order.

If the order has already been paid for before delivery and you request that the courier hand over the goods without personal contact (e.g., by leaving the goods in the hallway in front of your apartment or at your front gate or placing them in the elevator), we will be happy to do so. However, we will then not be liable for the theft or damage of your goods before you pick them up. A handover without personal contact is possible by adding a note when you complete your order.

ATTENTION! If the order contains tobacco or alcohol products, we must verify that the person accepting the delivery of the order is over 18 years of age. For more information, please see Section 6 of our General Terms and Conditions.

If you do not accept the delivery of the order, although we have tried to deliver it to you correctly and on time, we are entitled to compensation for the reasonable costs incurred in connection with the delivery of the order in the amount of 15.00 euros. These costs include the preparation, dispatch, and delivery of the order. This amount will be charged to you on your next order of goods. In the event of late payment, we are entitled to block your customer account until the amount is settled. Of course, you are free to prove that we have incurred a lower loss than 15.00 euros.

If you are unable to accept the delivery of your order due to a delivery delay, we can only demand compensation for the reasonable costs incurred in the amount of 15.00 euros if the delay is no more than 10 minutes.

If you accept an order from us but do not pay for it even after being requested to do so by knuspr.de, we reserve the right to temporarily block your customer account. If the order is not paid for within 14 days from the date of the temporary blocking, we have the right to delete your customer account and also to not conclude any further contracts with you in the future. The blocking or deletion of the customer account does not extinguish knuspr.de's right to proper payment of the order price.

3.6 Complaints

It may happen that the goods do not arrive 100% properly (the goods are defective, damaged, or do not arrive at all, etc.). In such a case, you have the right to file a complaint regarding the order or a part of it, as described in our e-shop.

3.7 Display of the content of the knuspr.de e-shop

We know how precious your time is. That's why the knuspr.de e-shop uses your customer account number and your purchase history to display personalized content. The display of personalized content means that your favorite products in each product category are displayed first to make shopping easier for you. The goal is to save you time by allowing you to make your purchase as quickly as possible (with as few clicks as possible). The display of personalized content is not for the purpose of marketing, advertising, or motivating you to buy certain products. Any sponsored product ad is separate, marked accordingly, and not individualized.

4. PAYMENT, PAYMENT TERMS

Online payment when ordering The easiest way to pay for your order is online when you complete the order. You can find an overview of the currently accepted types of payment cards in the knuspr.de e-shop when you complete your order.

Payment by card on delivery If you prefer to pay for your order on delivery, you can pay cashless by card on delivery. You can find an overview of the currently accepted cards in the knuspr.de e-shop when you complete your order.

Payment with credits You can also pay for your order with a balance on your customer account. 1 credit has a value of 1.00 euro. If you want to pay for your order or a part of it with credits, you do not have to do anything, as this process takes place automatically. If you do not want this, uncheck the corresponding box when completing your order, which indicates that you want to pay for the order or a part of it with credits.

The method for topping up credits on your customer account may change from time to time. As a rule, however, credits are added to the customer account from gift vouchers, complaints, or other scenarios.

Please note that credits have a limited validity. You will be informed of the validity period of the respective type of credit at the time it is credited to your customer account, or you can check the validity period in your customer account at any time. If you are unsure about the validity period of your credit, please contact our customer service. If credits are not used within the validity period, they can no longer be redeemed.

Please note that credits can no longer be redeemed retroactively after an order has been placed.

In the event of the cancellation of a customer account, all unused credits will expire without a refund (except in the cases described in Section 1.2 of our terms).

Please also note that in the event of a breach of our terms by you, the following may occur: (a) Cancellation of an order (usually if the payment process was carried out unlawfully) or (b) Deduction of credits from a customer's account without a refund (usually in the case of unlawful acquisition).

ATTENTION! The payment methods may be changed from time to time. An overview of the current payment methods is always displayed in the knuspr.de e-shop when you complete your order.

Other important information All prices quoted in the knuspr.de e-shop include VAT. The purchase price of the ordered goods is not considered paid until it has been fully credited to the account of knuspr.de or when the corresponding amount has been properly processed with the payment terminal by the courier upon delivery.

Ownership of the goods does not pass to you until the total price has been paid, except in the case of the purchase of special categories of goods (for more information, see Section 6 of our terms).

We reserve the right, at our own discretion, to refuse payment transactions that have been identified as fraudulent on the basis of the European Union sanctions database or the EU sanctions map, or where there is a suspicion of fraud, money laundering, or terrorist financing.

Environmental protection means a lot to us, which is why we do not issue physical invoices for purchased goods. The invoice is always available for download in your customer account. The same applies to invoice corrections.

All online payments are processed through our payment provider Adyen, Inc. Knuspr.de has no access to the stored payment data and is not liable for the security of the data or for incorrect bookings caused by any errors of the payment provider.

Refunds by us will always only be refunded to the account from which the purchase was made.

5. RIGHT OF WITHDRAWAL

If you have decided to purchase the goods, you have a right of withdrawal as a consumer in accordance with the statutory provisions.

If you make use of your right of withdrawal as a consumer, you have to bear the regular costs of the return shipment.

Otherwise, the regulations for the right of withdrawal, which are reproduced in detail, apply in the following Cancellation Policy:

a) Right of Withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the courier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us, Großer Kern GmbH, Tal 30, 80331 Munich, E-mail: kunden@knuspr.de, Telephone: 089/ 88 99 7500, by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the enclosed model withdrawal form for this, but you do not have to.

To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

b) Consequences of withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

You will receive the refund in the form of credits on your customer account. The corresponding amount of the credits will be automatically offset against the next order. Upon express request, the amount can also be paid out in euros.

In no case will you be charged any fees for this repayment.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to one of our couriers without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back or hand over the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

• End of the cancellation policy -

Model withdrawal form The right of withdrawal does not exist for the delivery of goods,

1. which were made to your specification or are clearly tailored to your personal needs,

2. which due to their nature are not suitable for return or can spoil quickly or whose expiry date would be exceeded,

3. which are delivered sealed and are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. This applies, for example, to hygiene articles if the seal has been opened or removed, or

4. if they are newspapers, periodicals or magazines.

6. SPECIAL CATEGORIES OF GOODS

6.1 Goods sold by weight

Some goods offered in the knuspr.de e-shop are sold by weight (fruit, vegetables, cold cuts, meat, etc.). For such goods, the approximate weight of 1 piece (or another unit of measurement) of the product is indicated, which changes over time ("reference piece"). The price displayed in the knuspr.de e-shop is calculated from the ratio between the weight of the reference piece and the cost per kilo (or a corresponding unit of measurement) of the goods. The price actually paid by the customer is calculated on the basis of the weight of the delivered goods.

EXAMPLE: 1 kilo of oranges costs 3.00 euros. The reference piece weighs 250 grams and costs 0.75 euros. A customer places two oranges in the shopping cart and the price displayed in the shopping cart is 1.50 euros. The actual weight of the two delivered oranges is 600 grams (instead of the expected 500 grams calculated on the basis of the reference piece). The customer pays 1.80 euros for two oranges.

Due to weight fluctuations, we temporarily block a higher amount for online payments (approx. 30% of the value of the respective weighed item ordered), as we do not know the exact weight of the ordered goods at the time of order confirmation. We will transfer the unused blocked amount back to your bank account (depending on the speed of the bank) at the latest within a few days after delivery of the order. For payments by card, the final price will be communicated to you upon receipt of the goods.

Please note that we reserve the right to deliver goods sold by weight with a weight deviation (where the weight deviation may not exceed 30% of the total weight of the ordered goods). However, we will endeavor to keep the deviation as small as possible, based on the weight you selected in the order.

6.2 Goods sold per piece

For goods sold by the piece, the final price for one piece of the goods is displayed in the knuspr.de e-shop, regardless of its weight.

EXAMPLE: 1 piece of cauliflower costs 2.80 euros. The customer puts three heads of cauliflower in the shopping cart and pays 8.40 euros, regardless of the actual weight of the delivered cauliflower heads.

6.3 Tobacco products

Tobacco and nicotine products, smoking utensils and accessories, herbal smoking products and electronic cigarettes including accessories ("tobacco products") may only be sold to customers who are at least 18 years old. Sale to younger persons is prohibited. This is also explicitly pointed out in the shop.

The courier is entitled to demand the presentation of an identity card before handing over the order containing the aforementioned products in order to verify the age of the customer if a visual inspection is not sufficient to verify the age. Without age verification, the aforementioned products that are part of an order will not be handed over to the customer. In this case, the purchase contract will be canceled by knuspr.de and the purchase price of the aforementioned products, if paid before the goods are handed over, will be refunded to the customer without delay.

6.4 Alcoholic products

You can only place an order for alcoholic products with us if you are at least 18 years old. The sale of alcoholic products to younger persons is not possible with us, as customers must generally be 18 years of age.

The courier is entitled to demand the presentation of an identity card before handing over the order containing alcoholic products in order to verify the age of the customer if a visual inspection is not sufficient to verify the age. Without age verification, alcoholic products that are part of an order will not be handed over to the customer. In this case, the purchase contract will be canceled by knuspr.de and the purchase price of the alcoholic products, if paid before the goods are handed over, will be refunded to the customer without delay.

6.5 Purchase of goods with a deposit

When purchasing goods with a deposit (deposit bottles, beverage crates, beverage cans, etc.), the deposit is shown separately, but is included in the final price of the goods. You can return packaging with a deposit (regardless of whether it was purchased from us or from another retailer) to the courier in cases where we are subject to a legal take-back obligation. Of course, you can also return packaging with a deposit at any other return points.

If you return packaging with a deposit to the courier, he will note the type of packaging and the corresponding deposit amount. Both can be viewed in your customer account. The value of the returned packaging will be credited to your customer account in the form of credits, unless you explicitly request a refund in cash. Then the corresponding amount will be credited to the bank account you last used.

As space in the delivery vehicles is limited, we must limit the take-back of deposit packaging to 40 bottles or 3 beverage crates per purchase. This does not constitute a limitation of our legal take-back obligation, but is only due to the lack of space in the vehicles.

7. PURCHASE OF GOODS BY LEGAL ENTITIES

The knuspr.de e-shop can also be used by legal entities (entrepreneurs), typically for the operation of an office, e.g., for supplying the employees of an office with fresh fruit and vegetables, fresh pastries, sandwiches, drinks or office and cleaning supplies. Please note that the purchase of goods for business purposes (e.g., resale) in the knuspr.de e-shop is not possible.

Please note that Section 5 of our terms does not apply to the purchase of goods by legal entities.

If you want to shop at knuspr.de, you must first register your legal entity via knuspr.de or 089/ 88 99 7500.

Payment options for legal entities: (a) If you need an invoice with company data but want to pay directly when ordering or accepting the order, please enter the company's billing data in your customer account. This will then be automatically entered into the invoice, which is available for download in the customer account in pdf format. (b) If you wish to pay later on account, you must register your company in the knuspr.de e-shop and discuss the details with customer service. If our internal guidelines are complied with, a purchase on account is possible for companies.

8. DELIVERY AREA, DELIVERY COSTS AND DELIVERY TIMES

The delivery areas can be viewed in the e-shop, cf. the map shown.

The delivery of the items you have ordered is generally to the apartment or house door (the latter for single-family houses) at the specified delivery address. Only addresses that can be reached by the courier's vehicle can be supplied; in pedestrian zones and areas with temporary driving bans, deliveries can only be made during the permitted times. We only deliver to addresses that can be reached by the delivery vehicle via a fixed, drivable path.

Self-collection is not possible at knuspr.de.

A separate delivery fee is charged for each requested delivery visit by our courier. The amount of the delivery fee depends on the delivery time, delivery day and order value. The delivery fee valid for the selected delivery day and the selected delivery time can be viewed in the e-shop. When ordering, the delivery fee will be displayed to you before you send your order.

You can view the general delivery times in the e-shop. The next available time slot will be automatically suggested to you when you place your order. The various delivery slots result from the times displayed. The delivery time slot you select is binding, both for you and for us.

If the courier does not meet you at the agreed delivery location during the agreed delivery time slot, we will contact you by telephone. If we are unable to meet the agreed delivery time slot, we will inform you by SMS or push notification.

You can always find the current delivery time in the app or in the online shop when you are logged in. If the delivery time is not met, you will be credited a certain amount in the event of a delay on our part, depending on the delay and the order value. The credit will be made via e-mail and in the form of credits that you can redeem in the webshop.

In the event of a delay that is compensated by credits, we will not charge a cancellation fee if you no longer want the delivery or can no longer accept it.

9. CLAIMS, COMPLAINTS

You are welcome to use the "Complain about item" function in our webshop for complaints if you wish to complain about items or notify us of a complaint. You can use this function for up to 72 hours after delivery.

After this period has expired or if you would like to receive money back instead of credits or a new delivery of the desired product or a replacement product, please contact our customer service.

10. LICENSE CONDITIONS, COPYRIGHTS

10.1 License Conditions

The content of the knuspr.de e-shop and all rights thereto are and shall remain the property of knuspr.de or another company within the Rohlik Group (i.e., a subsidiary of Rohlik Group a.s., ID No.: 099 60 678, with its registered office at Karolinská 654/2, Karlín, 186 00 Prague 8, Czech Republic). Neither the terms nor the use of the knuspr.de e-shop grant or transfer the right to (i) use the content of the knuspr.de e-shop, with the exception of the limited license granted in the terms, or (ii) use or refer to the names, logos, product or service names, trademarks or other marks of knuspr.de which are protected by intellectual property law.

In connection with the knuspr.de e-shop, you undertake not to do the following: (a) to reproduce, modify, distribute, decompile, reverse engineer, compile or for any reason attempt to discover, analyze or extract the source code of the knuspr.de e-shop, (b) to use in any way the knowledge of the ideas, procedures, structure, algorithms and methods on which the knuspr.de e-shop software is based or which it contains, (c) to distribute, sell or rent the knuspr.de e-shop in whole or in part or to commercially use or remove the knuspr.de e-shop or information or software used therein or (d) to modify or damage the technical protective devices or the notices for the protection of the content and the e-shop of knuspr.de attached to the knuspr.de e-shop or contained in the knuspr.de e-shop.

All software, including all system controls in the knuspr.de e-shop, is the property of knuspr.de or its affiliates and is protected by applicable laws and international treaties. Any use of the software that violates these treaties is expressly prohibited.

10.2 Copyrights

Knuspr.de has all copyrights or rights of use to all images and texts published in our e-shop. Use of the images, films and texts is not permitted without our express consent.

11. DATA PROTECTION

Knuspr.de processes personal data of customers and interested parties in its services within the scope of the operation of the knuspr.de e-shop. In doing so, it complies with the regulations on the protection of personal data, in particular Regulation (EU) 2016/679 on the protection of personal data (GDPR).

In our Customer Privacy Policy, you can read which personal data we process, for how long and under what circumstances we may send you commercial communications and other information on the protection of your personal data.

For members of the Hörnchen Club, special rules for the protection of personal data apply, which can be found in the Privacy Policy for the Hörnchen Club.

When you visit and use the knuspr.de e-shop, cookies or other technologies are activated on your device so that we can offer you content and services that best suit your needs and interests. You can read more about cookies in our Cookie Policy.

12. FINAL PROVISIONS

Finally, some information on the general operation of the knuspr.de e-shop.

Change of terms Knuspr.de may unilaterally change or supplement the terms. The changes do not affect the rights and obligations arising from the previous version of the terms.

ATTENTION! When you place an order for goods or services in the knuspr.de e-shop, you agree to the terms and conditions applicable at the time of the order by ordering the goods.

Delivery Unless we agree otherwise or unless otherwise stated in these terms, any correspondence in connection with the knuspr.de e-shop must be sent to us in text form, preferably by e-mail.

In most cases, knuspr.de will communicate with you via the e-mail address assigned to your customer account.

Legal system, dispute resolution Any use of the knuspr.de e-shop is subject to German law to the exclusion of private international law.

German courts have exclusive jurisdiction for the settlement of disputes. If the customer is an entrepreneur, the courts at the registered office of knuspr.de have exclusive jurisdiction.

We would like to point out that we are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board. Rather, we always endeavor to resolve any conflicts with our customers ourselves. Please also contact our customer service for this purpose.

Miscellaneous Knuspr.de reserves the right, at its own discretion, to terminate the operation of the knuspr.de e-shop or to change the terms of use.

For security reasons, we would like to point out that you as a customer are responsible for all costs associated with the use of the knuspr.de e-shop (you bear the costs for the internet connection, the use of the mobile network or any costs for telephone calls).

Knuspr.de also expressly disclaims, to the extent permitted by law, any liability for warranties with respect to the security, reliability, timeliness and performance of the knuspr.de e-shop or its suitability for a particular purpose. Knuspr.de is also not responsible for content published via a link from third parties to the knuspr.de e-shop.

Knuspr.de is entitled to operate the knuspr.de e-shop on the basis of a trade license; the activity is not subject to any further approval. The trade supervision is carried out by the trade office within the scope of its competence.

Should a provision of our terms be or become invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity and effectiveness of the other provisions.

Should the invalidity or ineffectiveness affect a provision of our special conditions (as described in the introductory provisions of our conditions) or should the special conditions not contain any mandatory provisions, these conditions shall apply in their place.

You can find our address and further data on knuspr.de in the imprint on our homepage.

The contact details of knuspr.de are: E-mail: kunden@knuspr.de, telephone number: 089/ 88 99 7500 (daily from 7:00 a.m. to 11:00 p.m.). Questions, suggestions, comments or complaints can be submitted via chat in addition to e-mail or telephone.