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GENERAL TERMS AND CONDITIONS – KNUSPR REFERRAL PROGRAM

GENERAL TERMS AND CONDITIONS – KNUSPR REFERRAL PROGRAM

 

This document contains the general terms and conditions of the Knuspr Referral Program ("Referral Program" or “Program”). It concerns a legally binding document that describes the rights and obligations of the Program – a free bonus program for all customers with an active customer account, which rewards the recruitment of new customers both on the referrer's side and on the new customer's side with benefits when shopping in the Knuspr.de e-shop.

Who are we and where can you find us?

The e-shop www.knuspr.de is available via the website www.knuspr.de or via the mobile app Knuspr.de ("Knuspr.de E-Shop").

The Knuspr.de E-Shop is operated by Großer Kern GmbH, based at Tal 30, 80331 Munich, Germany, registered in the commercial register of the Munich Local Court under HRB 256048 ("Knuspr.de").

How can you find your way around these terms and conditions?

To make it easier for you to navigate through these terms and conditions, we have created an overview of the individual chapters with a description of the most important information they contain:

CHAPTER

WHAT WILL YOU FIND THERE?

1. KNUSPR REFERRAL PROGRAM

Who is the Program intended for?

2. BENEFITS OF THE PROGRAM

What are the benefits for recruiters and new customers?

3. HOW YOU CAN PARTICIPATE

How does participation work step by step?

4. ABUSE OF THE PROGRAM

What rules must be observed?

5. DATA PROTECTION

What applies with regard to data protection?

6. LIABILITY AND WARRANTY

Where does Knuspr.de's liability end?

7. FINAL PROVISIONS

What is the legal framework for these terms and conditions?

If you cannot find the answer to your question in these terms and conditions, please check the FAQ section or send us an email at kunden@knuspr.de or call us at 089/88 99 75 00.

1. KNUSPR REFERRAL PROGRAM

The Referral Program is a free bonus program for all Knuspr.de customers with an active customer account.

Any customer who has placed at least 10 completed orders in the Knuspr.de e-shop in the last 12 months is eligible to participate. 

New customers are customers who have not yet placed an order in the Knuspr.de e-shop.

2. ADVANTAGES OF THE PROGRAM

What are the advantages of using the Program for advertisers and new customers?

  • If you refer a new customer and they place one or more orders in the Knuspr.de e-shop, you will receive a certain number of credits on your customer account for a certain number of orders placed by the new customer within a certain period of time. 
 
  • One credit is equivalent to one euro, and credits can be used as credit when shopping in the Knuspr.de e-shop. The number of credits you receive for a completed order placed by a new customer can be found in the Knuspr.de e-shop or your customer account, in the current advertising by email or on social media.
 
  • Credits are non-transferable and valid for a period of 2 months after receipt. A payout in the amount of the corresponding cash value is excluded.
 
  • The new customer receives a discount on their new orders for a certain number of completed orders within a certain period. The amount of the discount can be found in the invitation sent by the referring customer (referrer) to the new customer. If the new customer does not use the discount granted per order because the order value is lower than the discount, the value of the unused discount expires.
 
  • An order is completed when the order has been delivered and paid for. Reorders within the scope of an order do not count as separate orders.
 

Knuspr.de reserves the right to change, supplement, or temporarily restrict the benefits, in which case customers will be informed in an appropriate manner.

3. HOW YOU CAN PARTICIPATE

Here's how you can participate in the Referral Program:

Step 1: Register as a customer

First, register in the Knuspr online shop at www.knuspr.de. You can register

  • easily online via the website or the mobile app.

If necessary, you can also call our free customer service hotline at 089/88 99 75 00, where our team will be happy to help you.

To register, you will need the following information: your name, address, telephone number, and e-mail address.

Existing customers are automatically enrolled in the Program once they meet the eligibility criteria. Participation begins only after the customer agrees to the Program terms and conditions (before using a referral link for the first time). Customers may object to such enrollment.

Step 2: Place 10 orders within 12 months

To participate in the Referral Program, you must place 10 completed orders within 12 months. Once you have placed 10 completed orders within 12 months, you can participate in the Referral Program immediately after completing your last order.

Step 3: Send the invitation link to one or more new customers

Eligible customers will receive a personal referral link that they can send to friends, etc. via appropriate channels. You will find this link and further information in your customer account as well as on the Program´s webpage. 

Step 4: The new customer places at least one order after receiving the invitation

As soon as the new customer places at least one order after receiving the invitation, you will receive the specified number of credits in your customer account. This credit will be added automatically. 

If the new customer places 1 or 2 additional orders within 30 days of of their very first order, you will also receive the specified number of credits for these additional orders after each order has been completed. Any further orders placed after this period will no longer be eligible for participation in the Referral Program.

If the minimum order value for the three aforementioned orders differs from our usual minimum order value, you will find this information in the general information about this Program (e.g. on Program´s webpage).

4. ABUSE OF THE PROGRAM

Prohibition of abuse

Opening multiple accounts with the aim of benefiting multiple times from the Referral Program, even though the customer behind the accounts is the same, is prohibited. This applies equally to referrers and new customers.

The use of fake identities or the exploitation of technical loopholes to obtain benefits that would not be possible through proper use is also prohibited.

The use of automated systems to generate referrals is not permitted. 

Sanctions for misuse

In the event of suspected abuse/proven abuse, Knuspr.de reserves the right to:

  • block the use of the referral link for a certain period of time,
 
  • to terminate the customer account(s) immediately without payment of any benefits, and
 
  • to demand compensation for damages incurred as a result of the misuse.

5. DATA PROTECTION

Personal data of new customers will not be provided to you. You will only be informed that the link has been activated, without any identification of the new customer.

As part of fraud prevention and to verify eligibility for participation in the Referral Program, your and the new customer’s phone numbers are verified, as well as device fingerprints and the device’s IP address.

Notifications about participation milestones and status changes under the Program will be sent to participants via e-mail, push notifications, and SMS. You can also find the relevant information in your customer profile and on the Program´s webpage.

Further information, including your rights in relation to personal data, can be found in our Customer Privacy Policy available at www.knuspr.de. 

6. LIABILITY AND WARRANTY

We operate the Program with the utmost care and strive for the highest quality. However, there are circumstances beyond our control: 

Disclaimer

Knuspr.de is not liable for:

  • the violation of data protection regulations by advertisers that may arise from forwarding the invitation to potential new customers
 
  • actions of other customers or circumstances arising on their part
 
  • damage caused by force majeure (natural disasters, epidemics, government decisions, etc.)
 
  • technical failures (power outages, network disruptions),
 
  • interruptions or restrictions to Program services due to extraordinary events,
 
  • the content and operation of third-party advertising in the Knuspr.de e-shop,
 
  • unauthorized interference by third parties in the e-shop system.

Limitation of liability for third-party services

Knuspr.de is not responsible for the services of payment service providers, couriers, or other contractual partners. We are not liable for errors or failures on the part of third parties.

7. FINAL PROVISIONS

Legal framework

This legal relationship is governed by German law, excluding international private law. The place of jurisdiction is the registered office of Knuspr.de, insofar as this is permissible.

Relationship to other terms and conditions

In addition to these General Terms and Conditions – Knuspr Referral Program, the General Terms and Conditions of Knuspr.de, available at www.knuspr.de, also apply. In the event of contradictions, these terms and conditions shall take precedence.

Termination of the service

Knuspr.de may terminate the Knuspr Referral Program or the sale of goods and services via the Knuspr.de online shop at any time.

Changes to the terms

Knuspr.de may change or update these terms and conditions at its own discretion. You will be informed of any changes in advance by email or other suitable means, provided that you have already qualified for the Referral Program.

Severability

Should any provision of these terms and conditions be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a provision that comes closest to the original meaning and purpose.

Contact

If you have any questions, suggestions, or feedback, we are here for you:

  • by email: kunden@knuspr.de 
  • by phone: 089/88 99 75 00
  • or via your customer account in the Knuspr.de online shop

Validity

These terms and conditions come into effect on 29 September 2025. Update on 19 January 2026.